Order Cancellations
Orders must be cancelled by 11:59 pm on the day the order was submitted.
All sales are final.
Product Guarantee
We guarantee the quality of our products. If you have any questions or concerns please contact us at
866-937-4979 or
customercare@zephyrfoods.com.
Always freeze or refrigerate products. Always cook thoroughly according to USDA guidelines.
Meat products are shipped via Fedex or UPS. While most deliveries will arrive with your product frozen, weather and delivery delays may result in your product becoming thawed while in transit. Product that arrives thawed but still cold can be re-frozen or refrigerated upon receipt. If product is not cold when received, please contact us at
866-937-4979 or
customercare@zephyrfoods.com.
Return Policy and Customer Expectations
Due to the perishable nature of our product(s) and our strict food safety guidelines, we cannot accept returns to our facility. If shipment was received damaged or any of the product does not meet your expectations, please contact us at
866-937-4979 or
customercare@zephyrfoods.com within 48 hours of the receipt of your product. If possible, please email pictures to
customercare@zephyrfoods.com so that we may document the issue and utilize in our continuous improvement process.
Refunds
We are certain you are going to love our products. But if the product you receive does not meet your expectations and you would like a refund, please contact us at
866-937-4979 or via email at
customercare@zephyrfoods.com.
Shipping Policy
Due to the perishable nature of our product(s), all orders are shipped for two-day delivery. Delivery cost is calculated at time of order and is based on location and order size. Orders are typically shipped on Mondays and Tuesdays to take advantage of most efficient shipment lanes. One day Priority delivery is available upon request and for an additional charge. If expedited shipment is needed or if there are any other shipping questions, please contact us at
866-937-4979 or via email at
customercare@zephyrfoods.com.
