Products & Returns | Zephyr Foods

Order Cancellations

Orders must be cancelled by 11:59 pm on the day the order was submitted.

All sales are final.

Product Guarantee

We guarantee the quality of our products. If you have any questions or concerns please contact us at 866-937-4979 or

Always freeze or refrigerate products. Always cook thoroughly according to USDA guidelines.

Meat products are shipped via Fedex or UPS. While most deliveries will arrive with your product frozen, weather and delivery delays may result in your product becoming thawed while in transit. Product that arrives thawed but still cold can be re-frozen or refrigerated upon receipt. If product is not cold when received, please contact us at 866-937-4979 or

Return Policy and Customer Expectations

Due to the perishable nature of our product(s) and our strict food safety guidelines, we cannot accept returns to our facility. If shipment was received damaged or any of the product does not meet your expectations, please contact us at 866-937-4979 or within 48 hours of the receipt of your product. If possible, please email pictures to so that we may document the issue and utilize in our continuous improvement process.


We are certain you are going to love our products. But if the product you receive does not meet your expectations and you would like a refund, please contact us at 866-937-4979 or via email at

Shipping Policy

Due to the perishable nature of our product(s), all orders are shipped for two-day delivery. Delivery cost is calculated at time of order and is based on location and order size. Orders are typically shipped on Mondays and Tuesdays to take advantage of most efficient shipment lanes. One day Priority delivery is available upon request and for an additional charge. If expedited shipment is needed or if there are any other shipping questions, please contact us at 866-937-4979 or via email at
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